Security Specialist

5 days ago

Albuquerque, New Mexico, United States Petco Full time
About This Role

We are seeking a highly skilled and dedicated Security Specialist to join our team at Petco. As a Security Specialist, you will play a critical role in maintaining a safe and secure environment for our guests, team members, and pets.

Key Responsibilities
  • Support sales by welcoming and engaging guests and team members at the front of store and on the sales floor
  • Lead a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store, including exterior property
  • Understand and leverage escalation tools for guest issues in order to provide a safe and secure environment for our partners and guests
  • Notify leadership and support documentation for all incidents
  • Teach, coach and model behaviors of our shoplifting prevention policy
  • Understand and appropriately use the video system
  • Support merchandise protection and audit execution
  • Train Pet Care Center partners on operational shortage focus area opportunities
  • Execute shortage action plans set by leadership to minimize shortage in focus areas
  • Model and coach safety behaviors while maintaining a clean store for guests and partners
  • Provide quality customer service interactions and promote a shopping experience that meets the needs of the guest
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • Complete and remain current on all applicable training
  • Participate in the completion of animal and aquatic life related physical inventory counts
  • Perform additional duties and projects as required or assigned with or without regular supervision
Requirements
  • Minimum of one year of retail experience
  • Experience in loss prevention desired
  • Qualified applicants will possess a high level of focus on the guest experience and safety and security across the Pet Care Center
  • In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care
  • Additional qualifications include: high school diploma or equivalent, must be at least 18 years of age or older, welcoming and helpful attitude toward guests and Pet Care Center partners, learn and adapt to current technology needs, effective communication skills, work both independently and with a team, manage workload and prioritize tasks independently
Certifications

Completing and maintaining of the Petco Animal Care Certification program is required in this role

Work Environment

The majority of job duties are conducted indoors, although guest carry outs and veterinary visits will require that a partner leave the PCC briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from not following procedures. Ability and willingness to a flexible schedule including evenings and weekends to meet PCC needs

Equal Opportunity Employer

Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification

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