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Mid Level Systems Engineer

2 months ago


San Antonio Texas, United States Straight Edge Technology, Inc. Full time
About Straight Edge Technology, Inc.

We are a dynamic and growing company committed to excellence and working with purpose. Our team is dedicated to delivering top-notch IT services to our clients, and we're looking for a talented Systems Engineer to join our crew.

Job Summary

We're seeking a highly skilled Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. As a key member of our team, you will be responsible for analyzing problems, isolating hardware or software issues, and carrying through to resolution. You will also provide IT support for technical issues involving Microsoft's core business applications, Azure, and Office 365, as well as virtual environments built on Hyper-V and VMware.

Key Responsibilities
  • Analyze problems from a systems perspective, isolate to hardware or software issue, and carry through to resolution.
  • Provide IT support relating to technical issues involving Microsoft's core business applications / Azure / Office 365, as well as virtual environments built on Hyper-V and VMware.
  • Support services for Microsoft related technologies: Windows Server, Azure, SQL, SharePoint, etc.
  • Implement and support disaster recovery solutions.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Citrix.
  • System documentation to include system reviews and recommendations.
  • Travels to customer sites to perform work when appropriate (company vehicle provided).
  • Maintains familiarity with industry best practices.
  • Communicate effectively with customers and the Service Team.
  • Actively participates in team and company meetings.
  • Install, configure, test and maintain operating systems, application software and system management tools.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
  • Maintain security, backup, and redundancy strategies.
  • Provide 2nd and 3rd level support.
Requirements
  • BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar).
  • Extensive knowledge of all aspects of PC operations and functions.
  • Experience with monitoring systems and automation software.
Preferred Qualifications
  • Sophos or Meraki Firewall.
  • Hosted Exchange in O365.
  • Terminal Services (RDS) or Azure Virtual Desktop.
  • Small Business Networks.
  • Microsoft SQL.
  • Microsoft Windows Server 2016, 2019, 2022.
Core Competencies
  • Attention to Communication.
  • Written Communication.
  • Customer Orientation.
  • Initiative.
  • Personal Credibility.
  • Diagnostic Information Gathering Analytical Thinking.
  • Technical Expertise.
  • Thoroughness.
  • Stress Management.
Physical Requirements

The worker is required to have close visual acuity and use of computer monitor screens up to 80% of the time.

Work Environment

The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Benefits
  • Competitive Pay.
  • Company subsidized medical, dental and vision insurance.
  • PTO.
  • Paid parental leave.
  • Company Retirement Plan.
  • Subsidized Gym Membership.