Product Specialist

6 days ago

Apex, North Carolina, United States Clever Devices Ltd. Full time
Job Title: Product Specialist

Clever Devices Ltd. is seeking a highly skilled Product Specialist to join our team. As a Product Specialist, you will play a key role in growing and developing new business opportunities and facilitating the Agile Development Process for current and potential new projects.

Key Responsibilities:
  • Collaborate with Product Managers, Product Engineers, Project Deployment, and Strategic Account Managers to drive business growth and development.
  • Provide pre-sales services, including system engineering, preliminary requirements/scope development, user interface mockups, technical product presentations, training, troubleshooting, and technical account management.
  • Interface with Marketing, Sales, Engineering, Quality Assurance, Training, Project Management, and Systems Engineering to advocate for features and functionality that enhance and strengthen existing and future product offerings.
  • Conduct product demonstrations and technical overviews in support of industry trade shows and on-site customer opportunities.
  • Assist in the development of business plans, marketing strategy, market penetration plans, and order forecasts for assigned product lines.
  • Monitor customer requirements for existing and future products.
  • Investigate product issues at customer sites as part of the customer support escalation path.
  • Research competitor pricing and positioning of product base.
  • Research vendor offerings and technology feasibility for solutions.
  • Assist in the preparation and presentation of demonstrations and company products.
  • Identify and prepare products for customer demonstrations.
  • Analyze and correlate quantitative data to real event data.
  • Prepare materials for trade shows.
  • Provide technical support to the sales force.
  • Provide product specifications.
  • Travel to customer facilities as needed to provide pre and post-sales support.
  • Perform follow-up technical support of specific applications.
Requirements:
  • Some engineering and/or junior product owner experience.
  • Some experience launching and maintaining hardware and software technical products preferred.
  • Working knowledge of both networking and application-related protocols and technologies.
  • Strong log file and basic SQL queries.
  • Effective troubleshooting skills and ability to root cause product issues and problems.
  • A high level of achievement and a motivation to succeed.
  • Ability to innovate and work independently.
  • Ability to travel on short notice to customer facilities at least 30% of the time.
  • Excellent presentation skills.
  • Strong sense of urgency.
  • Strong written and oral communication skills.
  • Excellent organizational skills.
  • Excellent customer service skills.
  • Strong time management skills and ability to meet deadlines in a complete manner.
  • Ability to handle multiple tasks simultaneously and prioritize.
  • Strong computer skills, including MS Office, Excel, PowerPoint, Outlook, and ability to learn new software programs such as Axapta and Atlassian products.
  • Bachelor's degree in engineering or equivalent, computer engineering, computer science, or electrical engineering preferred.

Clever Devices Ltd. is an Affirmative Action/Equal Opportunity Employer.

The anticipated base salary range for this position is $65,000 to $105,000.

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate's experience, skills, training, education, and/or physical location; internal equity; and, budget.

Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.

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