Retail Sales Associate

4 weeks ago

Miami, United States Nestle Operational Services Worldwide SA Full time
About Nespresso

Nespresso is a company that places people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture.

Job Summary

We're seeking a skilled and passionate Coffee Specialist/Sales Associate to join our team at Aventura Mall. As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso.

Key Responsibilities
  • Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
  • Customer Obsessed: You have a heart for hospitality and working with people.
  • Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
  • Listen and Learn: You understand the customer's needs and recommend personalized coffee and machine solutions.
  • Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
  • Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
  • Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
  • Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.
What You'll Bring
  • You are inherently a people person and thrive in a customer service environment.
  • You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
  • You are punctual and available to work open and closing shifts, weekends, and holidays.
  • You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.
What We Offer

Nespresso offers retail employees performance-based incentives and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more.

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