Director of Box Office Operations

6 days ago


Sherman, Texas, United States AEG Full time
About AEG

AEG operates as the largest and fastest-growing professional soccer organization in North America, overseeing the USL Championship (USSF Division II), USL League One (USSF Division III), and USL League Two (Pre-Professional). This platform enables us to connect with communities across the United States and Canada.

About Texoma FC

Texoma FC is a United Soccer League expansion franchise set to launch in League One for 2025. As we kick off this new chapter, our vision is to unite the region through the sport, empowering the next generation of leaders in the community.

Job Overview
  • Job Title: Director of Box Office Operations
  • Reports To: Vice President
  • Objective:

The Director of Box Office Operations oversees the strategic development and execution of an annual ticket sales campaign, focusing on maximizing revenue and attendance goals.

Key Responsibilities:

  • Ticket Sales Strategy: Collaborate with senior leadership to develop and execute an annual ticket sales strategy aligned with business objectives.
  • Team Management: Lead the box office team by setting clear expectations, providing coaching, and driving performance improvement.
  • Operational Efficiency: Ensure seamless day-to-day operations of the box office, maintaining accurate records and implementing process improvements.
  • Revenue Growth: Develop and execute initiatives to increase revenue from ticket sales, focusing on premium seating, group sales, and other high-margin opportunities.
  • Customer Engagement: Foster strong relationships with existing and prospective customers, delivering exceptional customer service and building loyalty.
  • Sales Performance Metrics: Establish and track key performance indicators to measure sales success, adjusting strategies accordingly.
  • Marketing Integration: Collaborate with the marketing team to align ticket sales efforts with broader business objectives, ensuring effective promotion of games and events.
  • Partnership Development: Identify and pursue opportunities to partner with local businesses and organizations, enhancing brand awareness and driving revenue growth.
  • Leadership Collaboration: Participate in senior leadership meetings to contribute to business strategy and share insights from the box office perspective.

Requirements:

  • Education: Bachelor's degree in Business Administration, Marketing, or related field.
  • Experience: Minimum five years of experience in ticket sales, event management, or a related field, with a proven track record of driving revenue growth and improving operational efficiency.
  • Leadership Skills: Proven leadership abilities, with a history of motivating and developing high-performing teams.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively present complex information to various stakeholders.
  • Analytical Skills: Strong analytical skills, with the ability to collect, analyze, and interpret data to inform business decisions.
  • Software Proficiency: Proficient in MS Office, Google Suite, and other relevant software applications.
  • Availability: Willingness to work flexible hours, including evenings and weekends, during peak seasons.


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