Restaurant Operations Manager

4 weeks ago


Somerset, United States Sonic Drive In Full time

Restaurant Operations Manager Job Description

As a Restaurant Operations Manager at SONIC, you will be responsible for leading a team of employees to deliver exceptional customer service and drive sales growth. Your primary goal will be to ensure that all aspects of food service meet operational standards, while maintaining a clean and safe environment for customers and employees.

Key Responsibilities:

  • Manage and train a team of employees to ensure they have the skills and knowledge to deliver excellent customer service.
  • Direct and assign employees as needed to ensure all aspects of food service meet operational standards.
  • Monitor and maintain restaurant inventory levels, and place orders for food, paper, and other supplies within cost control procedures.
  • Complete and maintain all employment-related records and payroll records.
  • Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all times.
  • Immediately and respectfully resolve guest requests, and report guest complaints to immediate supervisor and assist in resolving such complaints.

Requirements:

  • High school diploma or equivalent required. Advanced studies in business, restaurant management, or related fields are preferred.
  • Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
  • Required to work a minimum 5-day workweek with 3 closing shifts (or 4-day workweek guaranteed) including irregular hours, nights, weekends, and holidays.
  • Knowledge of recruiting, interviewing, and selection practices.
  • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
  • Leadership and supervisory practices and skills; effective verbal and written communication skills.
  • Basic accounting and computer skills.
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
  • Problem-solving, decision-making, and conflict-resolution skills.
  • Willingness to abide by the appearance, uniform, and hygiene standards at SONIC.

About SONIC:

SONIC is a fast-food restaurant chain that prides itself on delivering exceptional customer service and quality food. As a Restaurant Operations Manager, you will be part of a team that is dedicated to making every customer's experience a positive one.



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