Sales and Service Representative

7 days ago


Orlando, Florida, United States Hilton Grand Vacations Full time
About Our Team

We are a dynamic team of professionals dedicated to delivering exceptional customer experiences. As a Sales and Service Representative, you will be part of a collaborative environment that values teamwork, innovation, and growth.

Job Summary

This role involves contacting guests who have purchased pre-paid vacation packages and assisting them in making their travel arrangements. You will use your sales skills to provide personalized recommendations that meet guests' expectations and enhance their overall experience.

Key Responsibilities
  • Contacting guests to book travel dates, verify details, and answer questions
  • Selling package upgrades aligned with guest interest and influencing guests to book certain properties/location/months according to business needs
  • Meeting performance standards for department metrics
  • Sales skills required for reselling/upselling and saving of packages
What We Offer
  • Competitive estimated salary: $55,000 - $70,000 per year
  • Daily Pay option
  • Sundays Off, Only Limited Saturdays
  • Discounted Hilton hotel rates worldwide
  • Employee stock purchase program
  • Tuition reimbursement program
Requirements
  • A minimum of 6 months of sales experience
  • Familiarity with working in performance-based sales situations
  • Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computer systems simultaneously


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