ER Registration Specialist

1 month ago

Belle Glade, Florida, United States Health Care District of Palm Beach County Full time
Job Title: ER Registration Specialist

Overview:

This role is responsible for processing all Emergency Room admissions for the hospital, ensuring data integrity in the Mater Patient Index of the computer system.

Key Responsibilities:
  • Assist patients, family members, physicians, visitors, vendors, and employees in a friendly, courteous, and professional manner.
  • Support the hospital's mission, vision, and values by presenting a positive and polite manner and offering assistance to all customers.
  • Register Emergency Room patients, following all registration requirements under the EMTALA laws.
  • Capture and save patient headshots into Lakeside Medical Centers' electronic health record (EHR).
  • Verify and update patient insurance coverage into LMC's EHR.
  • Complete the Medicare Secondary Questionnaire for all Medicare recipients.
  • Collect co-pays, coinsurance, and/or discounted payments from Emergency Room patients at the time of service.
  • Obtain all proper signatures for patients' Consent to Treatment and the Health Care District's Notice of Privacy Practices forms.
  • Advise and obtain patients' signatures on all Medicare patients' Important Message from Medicare, Medicare Outpatient Observation Notification, or the Hospital Outpatient Observation Notification Form according to LMC's Procedures.
  • Complete observation and inpatient admissions as directed by physicians' orders due to an emergency room level of care changes and/or direct admissions.
  • Complete Communications Operator duties as needed.
  • Submit observation or inpatient admission notifications as required by the payer.
  • Register after-hours ancillary visits.
  • Register patients using Lakeside Medical Centers' downtime procedures.
  • Provide written receipts for payments received to the patient.
  • Verify the Emergency Room registrations for accuracy and insurance eligibility.
  • Explain patient responsibilities related to insurance plans, co-pays, and coinsurance.
  • Maintain productivity records in accordance with the department's policies and procedures.
  • Maintain observance of the fire panel, code blue panel, and blood bank panel and notify appropriate hospital personnel in the event of an abnormality.
  • Attend and participate in monthly department staff meetings.
  • Attend mandatory department and hospital in-service training sessions.
  • Appropriately route patients' complaints.
  • Adhere to and follow all hospital and departmental policies and procedures.
  • Apply the hospital's principles of safety in all work practices.
  • Report any identified safety risks or incidents per the hospital's policies and procedures.
  • Maintain current knowledge of requirements and regulations of specific insurance carriers and corresponding insurance forms, as well as state collection laws and HIPAA as it applies to admitting and registration.
  • Maintain a neat, orderly, and safe work area.
  • Follow all infection control and employee health policies and procedures at all times.
  • Maintain patient confidentiality at all times according to the hospital's established policies and procedures.
  • Emergency duty may be required of the incumbent, including working in special needs or Red Cross shelters or performing other emergency duties, including responses to threats or disasters, man-made or natural.
Qualifications:
  • Education: High School Diploma or GED required.
  • Experience: Minimum of two (2) years experience preferred, knowledgeable in Medicare compliance guidelines, Florida Medicaid, and third-party insurance companies preferred.

Health Care District of Palm Beach County is proud to be an Equal Opportunity Employer and Drug Free Workplace. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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