Employee Benefits

The Forest Preserve District of DuPage County offers a unique opportunity for individuals to engage with nature. With 60 forest preserves, 145 miles of trails, and numerous nature centers, we welcome 6 million visitors annually.

Mission Statement

Our mission is to acquire and maintain lands that encompass forests, prairies, wetlands, and other natural habitats, ensuring the protection and preservation of the flora, fauna, and scenic beauty for the enjoyment and education of our community.

Position Overview

This role is essential in delivering exceptional customer service by making a favorable first impression on guests, managing reservations, and ensuring a smooth dining experience.

Key Responsibilities:

• Welcome guests warmly, ensuring they feel valued and appreciated throughout their visit.
• Assign seating and update the seating chart and point of sales system to optimize service efficiency.
• Maintain clear communication with management and fellow staff regarding customer needs and feedback.
• Oversee the reservation system, manage requests for new reservations, and effectively communicate wait times.
• Address guest inquiries, special requests, and concerns with professionalism and care.
• Provide detailed information about the restaurant, menu offerings, and current promotions.
• Act with urgency, anticipating guests' needs and addressing them promptly.
• Assist in training new team members.
• Comply with all established procedures and policies to meet health and safety regulations.
• Complete all necessary opening and closing tasks to prepare the restaurant for service.
• Promote a safe working environment by adhering to safety protocols and reporting any hazards.
• Foster a collaborative atmosphere and strive to exceed the expectations of both internal and external customers.
• Perform additional duties as required.

Qualifications:

• Must be at least 16 years old at the time of hire.
• Food Handler Training and certification required within 30 days of employment.
• First Aid, CPR, and AED certification required within six months of employment.
• Prior experience in a casual or upscale dining environment is preferred.
• Understanding of food safety and sanitation practices.
• Ability to resolve conflicts and address customer concerns effectively.
• Customer service-oriented mindset, dedicated to providing a positive dining experience.
• Preferred experience in high-volume hosting.
• Strong problem-solving and conflict management skills.
• Attention to detail and ability to work efficiently.
• Team-oriented with a commitment to shared goals.
• Effective verbal and written communication skills.
• Proven ability to build and maintain productive working relationships.

Work Schedule: Variable schedule based on business needs, including weekdays and weekends. Shifts may vary.

Compensation: Competitive hourly rate.

Work Environment: Fast-paced restaurant setting with frequent tasks and interruptions. This position requires working primarily indoors and outdoors, with exposure to various kitchen environments.

Diversity Commitment: The Forest Preserve District of DuPage County is dedicated to fostering a diverse and inclusive workplace built on respect, integrity, teamwork, and excellence. We provide equal employment opportunities and prohibit discrimination of any kind.