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Insurance Customer Service Professional

3 weeks ago

Grand Prairie, Texas, United States Andrew Jantz - State Farm Agent Full time

Andrew Jantz State Farm Agent is seeking an enthusiastic and outgoing individual to provide exceptional insurance solutions tailored to meet the unique needs of our clients. As a Customer Service Representative, you will be responsible for delivering outstanding customer service and expert guidance. Our team fosters a supportive environment, and we believe in serving customers and each other.

The ideal candidate must have a great attitude, be coachable, and give their best effort each day. You will provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Key Responsibilities:

  • Provide excellent customer service
  • Educate customers about insurance options using a customer-focused review process
  • Schedule appointments and recommend appropriate products and services

Requirements:

  • Ability to resolve customer issues
  • Excellent communication skills - written, verbal, and listening
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Valid insurance license (or willingness to obtain one)

Benefits Package:

  • Competitive salary: $45,000 - $60,000 per year
  • Available commission and bonus opportunities
  • Licensing bonus
  • 401(k) matching
  • Health insurance
  • Dental & vision benefits
  • Paid holidays and time off
  • Tuition assistance

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.