Field Technician

2 weeks ago

Joliet, Illinois, United States Corix Full time
Job Description

Nexus Water Group is a leading regulated water and wastewater utility serving over 1.3 million people across 20 U.S. states and 2 Canadian provinces.

About Us

We have a very personal connection to the people, businesses, and communities we serve through the essential water and wastewater services we deliver. Our operations are locally led and managed, with over 1,300 professionals delivering vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

What We Offer
  • Paid Time Off and Holidays: Starting at 3 weeks annually and paid company holidays
  • Comprehensive Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well. Other great benefits include company-provided life insurance and Employee Assistance Program just to name a few.
  • 401(k) Program: Employer contribution. Employer contribution made to the 401(k) plan are vested at 100% and start 30 days after your start.
  • Grow with us: Professionally development opportunities through training, professional certifications, and education allowance
  • Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.
Job Summary

The Nexus Water Group team has an opportunity for a Field Tech I. Responsible for the accurate and timely reading and recording of water meters to facilitate customer billing; to identify water meter equipment problems; and to perform minor water meter and/or system maintenance.

Responsibilities
  • Maintain accurate and up-to-date records.
  • Document customer interaction and Field Activities in CC&B.
  • Act as liaison between the customers and customer service personnel for problem/complaint resolution.
  • Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.
  • Provide on-site customer communication.
  • Assist with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.
  • Constant, independent travel daily between worksites on Company time.
  • Must work On-Call in rotation as scheduled; responds to emergency situations as required.
Additional Responsibilities
  • Perform minor meter maintenance and repair duties.
  • May walk 5 - 10 miles per day over established route, reading between 200 and 1200 meters per day and records volume used by residential and commercial customers.
  • Determine consistency of meter readings; reports unusual cases of water usage to supervisor.
  • Inspect meters and connections for defects, damage and unauthorized connections; ensures meters are registering properly. Indicate irregularities on forms for necessary action by servicing department.
  • Turn off service for nonpayment of charges in vacant premises, or on for new occupants.
  • Assist with ordering parts and job costing.
  • Assist with the installation and disconnection of water meters and sewer services.
  • Perform other related duties as assigned.
Requirements
  • Requires at least 2 years of mechanical work experience.
  • High school Diploma or GED.
  • Must maintain a valid driver's license.
Preferred Qualifications
  • Water meter reading experience preferred.
  • May be in process of obtaining Distribution and/or Collections Systems certificate or first-level plant operating license.
Work Environment

Company vehicle provided. Extreme physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing and mechanical repair. You will be expected to work in all weather conditions: rain, snow, extreme heat and cold, etc; you may encounter various potential hazards in the field.

About Our Company

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.

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