Host Team Member

1 week ago

Whitehall PA USA, United States The Cheesecake Factory Full time

Job Summary:

We are seeking a friendly and welcoming Host to join our team at The Cheesecake Factory. As a Host, you will be the first point of contact for our guests, providing a warm and inviting atmosphere that sets the tone for their dining experience.

Key Responsibilities:

  • Guest Greeting: Welcome guests as they arrive, determine their seating preferences, and guide them to their table while making casual conversation.
  • Wait Time Management: Accurately quote wait times and encourage guests to browse our menu or bakery case while they wait.
  • Team Collaboration: Work closely with servers and other hosts to ensure seamless service and a positive guest experience.
  • Communication: Effectively communicate with guests, servers, and kitchen staff to ensure that all needs are met.

Requirements:

  • Customer Service: Provide exceptional customer service, ensuring that every guest feels welcome and valued.
  • Communication Skills: Possess excellent communication skills, both verbal and written.
  • Teamwork: Demonstrate a strong ability to work collaboratively as part of a team.
  • Physical Demands: Ability to lift up to 35 pounds and continuously bend, reach, and twist.

What We Offer:

  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits: Medical coverage, dental, and vision insurance, as well as paid vacation and sick time.
  • Training and Development: Ongoing training and development opportunities to help you grow in your career.

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