Rental Account Manager

1 week ago


Altoona, Pennsylvania, United States Premier Rental Purchase of Altoona Full time
Job Summary:

As a Rental Account Manager at Premier Rental Purchase of Altoona, you will be responsible for the proper control of rental accounts to ensure timely payments. You will also be responsible for the delivery, relocation, and service calls of merchandise. This role requires excellent customer service skills, attention to detail, and the ability to work independently.

Key Responsibilities:

Assist in maintaining company standards of operation
Maintain accounts on the assigned route to non-renewed percentages at or below the company's weekly close/open standard
Collect monies from delivery of merchandise and from collection home visits
Provide security of monies while in the field
Make minor repairs to rented or leased units when necessary
Return merchandise to store stock
Relocate merchandise if the customer should move from their residence without notifying the store
Check rental returns and refurbish to 'like new' condition
Follow the Premier Rental-Purchase Pledge to serve customers in a friendly and professional manner
Handle customer service issues in a professional and timely manner
Maintain the assigned vehicle in proper working condition and appearance
Maintain proper care and security of inventory during transport
Ensure accurate financial computer and paper records
Responsible for the growth of customers on a monthly basis

Requirements:

High school diploma, GED, or equivalent work experience
Valid driver's license and maintain driving record in compliance with company standards
One-year experience in a job requiring customer contact and complete the training program
Ability to lift and carry loads up to seventy-five (75) pounds

Preferred Skills:

Degree of precision, accuracy, coordination, and knowledge of operational procedures
Ability to understand oral and written instructions
Ability to read, write, and perform arithmetic functions quickly and accurately
Ability to reason and make independent decisions
Ability to learn to manage situations with customers and associates

Work Environment:

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required. Must be able to cope with the emotional and mental stress associated with dealing with people and situations. Required to use a hand truck to move merchandise. Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions. Attending company or Premier Corp, Training Sessions may be necessary.

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