Service Department Liaison
2 weeks ago
We are seeking a skilled Service Advisor to join our team at Freeman Auto Group. In this role, you will be responsible for providing exceptional customer service, scheduling appointments, and acting as a liaison between customers and service technicians.
Essential Responsibilities
- Greet service department customers promptly and courteously
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation and Benefits
- Estimated salary: $45,000 - $60,000 per year
- Medical, HSA Savings Plan, Dental, Vision, 401(k), Basic Life Insurance, Accident & Critical Illness Insurance, Paid Training, Short Term Disability, Employee Purchase Program
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Service Department Director
7 days ago
Hurst, Illinois, United States Express Oil Change & Tire Engineers Full timeJob DescriptionWe are seeking an experienced Senior Vehicle Operations Leader to join our team at Express Oil Change & Tire Engineers. As a key member of our operations team, you will be responsible for driving business results and improving operational efficiency.Key ResponsibilitiesThe successful candidate will be responsible for:Developing and...
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Service Department Manager Leader
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Hurst, Illinois, United States Express Oil Change & Tire Engineers Full timeJob OverviewExpress Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states. We are seeking an experienced Automotive Service Manager to join our team at one of our locations.Job DescriptionThe Automotive Service Manager will be responsible for leading the service department and...
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Automotive Customer Service Specialist
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Hurst, Illinois, United States Freeman Auto Group Full timeJob OverviewWe are seeking a skilled Automotive Customer Service Specialist to join our team at Freeman Auto Group. As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling appointments, and acting as a liaison between customers and service technicians.ResponsibilitiesGreet service department customers promptly and...
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Automotive Service Director
1 week ago
Hurst, Illinois, United States Express Oil Change & Tire Engineers Full timeJob SummaryWe are seeking an experienced Automotive Service Manager to lead our service department at Express Oil Change & Tire Engineers. As a key member of our team, you will be responsible for setting high standards of excellence and personifying our core values.The successful candidate will have a proven track record of exceeding business objectives and...
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Automotive Service Representative
1 week ago
Hurst, Illinois, United States Freeman Auto Group Full timeJob OverviewFreeman Auto Group is seeking a results-driven Cashier Operations Specialist to join our team. This role plays a crucial part in the success of our dealership, processing monetary and credit card transactions, as well as completing and closing repair orders for our clients.Key ResponsibilitiesProcess repair orders, parts invoices, bills, itemized...
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Experienced Shop Floor Supervisor
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Hurst, Illinois, United States Express Oil Change & Tire Engineers Full timeKey ResponsibilitiesAs an Automotive Service Manager at Express Oil Change & Tire Engineers, you will be responsible for leading our service department and ensuring that all tasks are completed efficiently and effectively. This includes supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on...
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Senior Vehicle Operations Leader
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Hurst, Illinois, United States Express Oil Change & Tire Engineers Full timeRole SummaryWe are seeking an experienced Service Department Director to join our team at Express Oil Change & Tire Engineers. As a key member of our operations team, you will be responsible for driving business results and improving operational efficiency.Key ResponsibilitiesThe successful candidate will be responsible for:Developing and implementing...
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Vehicle Operations Specialist
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Service Cashier
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Customer Service Representative
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Cashier and Customer Service Specialist
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Chat Customer Service Representative
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Retail Display Coordinator
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Outpatient Physical Therapist
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