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Customer Service Representative

2 months ago

Grand Rapids, Michigan, United States Michaels Stores Full time
{"title": "Customer Service Representative", "content": "

At Michaels Stores, we're committed to delivering an exceptional customer experience. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive a fast and friendly checkout experience. Your responsibilities will include:

Main Activities:

  • Providing a fast and friendly check out experience
  • Executing cash handling to standards
  • Engaging customers on benefits of Rewards and complete enrollments
  • Educating customer on Voice of Customer (VOC) survey
  • Participating in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process
  • Supporting shrink and safety programs
  • Assisting with Omni channel processes

Requirements:

  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment:

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

", "lang_code": "en-US"}