Patient Experience Manager

3 weeks ago


Baton Rouge, Louisiana, United States Crothall Healthcare Full time
Job Title: Patient Experience Manager

Company OverviewCrothall Healthcare is a leading provider of healthcare services, with a strong commitment to quality and patient satisfaction. As a member of our team, you will be responsible for managing patient experience activities in collaboration with unit leadership to improve patient satisfaction scores.

Compensation PackageWe offer a competitive salary range of $65,000 - $85,000 per year, depending on experience and qualifications. In addition, we provide a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, and employee assistance program.

About the JobThis role involves managing, coordinating, and directing all patient experience activities to improve patient satisfaction scores. Key responsibilities include tracking financial incentives and penalties tied to patient satisfaction performance, maintaining and supporting client satisfaction at a level that ensures account retention, administering required client/customer surveys, monitoring and ensuring compliance with regulatory agencies, increasing regional patient satisfaction performance, and working closely with on-site management teams to reach operational goals.

RequirementsTo be successful in this role, you should have a strong background in customer service, with 2-3 years of experience in service-oriented operations. You should also possess excellent coaching and on-the-job training skills, be proficient in Windows-based office software, and exhibit initiative, responsibility, flexibility, and leadership. Additionally, a thorough knowledge of contract administration and office procedures is essential.

BenefitsWe offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, and employee assistance program.

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