Printer Field Service Technician
2 weeks ago
Pacific Office Automation is a leading provider of document imaging and technology solutions. We are seeking a skilled Printer Field Service Technician to join our team in the Phoenix, AZ area.
This is a field position with a possible territory near you, as we service all Greater Phoenix and surrounding areas.
Key Responsibilities- Troubleshoot and repair office equipment, including copiers, printers, fax machines, and other digital devices.
- Provide high-quality technical support to our customer base, ensuring their satisfaction with our services.
- Communicate effectively with customers to understand their needs and provide solutions.
- Develop options to solve unusual problems and manage time, resources, and territorial considerations.
- Product lines supported by Pacific Office Automation: Konica Minolta, Ricoh, Canon, Sharp, Oce, Lexmark, HP.
- Certification and/or hands-on experience with one or more of these product lines is required.
- Excellent communication skills, verbal and written; strong customer service skills.
- Strong relationship management skills with customers, vendors, and employees within the company required.
- Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
- Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
- Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
- Must have strong ethics and work as an effective, collaborative team member.
- Strong Computer literacy - Fiery / controller experience is a plus.
- A self-starter with the ability to work extra hours as necessary and during peak periods.
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA Programs
- Paid training and certification
- Company vehicle
- Company paid trips
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law.
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