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Pharmaceutical Support Representative

3 weeks ago

Phoenix, Arizona, United States Global Pharma Tek Full time
Job Title: Customer Service Rep
At Global Pharma Tek, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will play a critical role in ensuring exceptional customer experiences.

Responsibilities:
  • Manage large volumes of orders through inbound and outbound calls, as well as in-person interactions at our center location.
  • Follow established communication scripts and handle diverse topics with professionalism and poise.
  • Serve as a liaison between our company and customers, providing timely resolutions to issues and concerns.
  • Evaluate documents to ensure accurate billing information is obtained.

Key Qualifications:
  • High School Diploma or GED, with some college preferred.
  • Minimum 1 year of customer service experience.
  • Excellent verbal and written communication skills, with the ability to prioritize issues and respond accordingly.