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Senior Retail Optics Manager

1 month ago

Winter Garden, Florida, United States National Vision Full time

Job Title: Senior Retail Optics Manager

About the Role

We are seeking a highly skilled and experienced Senior Retail Optics Manager to join our team at National Vision. This is an exciting opportunity for a dynamic leader to oversee the eyeglass department, drive sales growth, and deliver exceptional customer service.

Key Responsibilities
  • Business Growth: Drive, monitor, and achieve profit, sales, and performance goals according to National Vision standards. Ensure optimal retail operating costs, budgets, and resources are in place.
  • Optical Department Management: Oversee the eyeglass department to ensure efficiency, compliance with company policies, and operational guidelines. Identify areas of improvement and develop action plans.
  • Customer Service: Convey a commitment to providing outstanding customer service and ensure all associates do the same.
  • Quality Standards: Ensure quality standards are met.
  • Marketing Execution: Ensure effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
  • Team Supervision: Supervise and motivate Opticians and CL Sales associates (in some stores, Receptionists) and ensure timely completion of day-to-day functions.
  • Staffing and Recruitment: Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining high-caliber staff.
  • Associate Development: Lead and coach associates towards attainment of sales and customer service goals. Mentor potential Apprentice Opticians as permitted by law.
Requirements
  • Licensure: Maintain Optical license as required by the state.
  • Experience: Optical sales experience; supervisory experience preferred.
  • Leadership Skills: Proven ability to lead, coach, and build associate relationships.
  • Store Operations: Sound understanding of store operations and standards for success.
  • Communication Skills: Strong communication skills (both oral and written) for effective management of teams.
  • Customer Service: Exceptional customer service skills.
  • Organizational Skills: Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Financial Analysis: Ability to analyze, create, and understand financial reports.
  • Problem-Solving: Demonstrated ability to analyze and solve problems of varied scope.
  • Certifications: ABO and NCLE Certified
About Us

National Vision is a leading optical retailer dedicated to delivering exceptional customer experiences. We offer competitive salaries, benefits, and opportunities for growth and development.

Estimated Salary Range:

$65,000 - $90,000 per year