Server - Provide Excellent Guest Service

4 weeks ago


Wausau, Wisconsin, United States IHOP Full time
Job Summary

As a Server at IHOP, you will be responsible for providing exceptional guest service in a fast-paced restaurant environment. Your primary goal will be to ensure that every guest has a positive dining experience, from greeting and seating to taking orders and serving food.

Key Responsibilities

Develop and maintain professional relationships with IHOP employees and guests
Execute the "Service Success Steps" to ensure a high-quality guest experience
Handle guest complaints in a timely and professional manner
Communicate guest food orders and service requests accurately and efficiently
Memorize and apply IHOP terminology, abbreviations, and menu knowledge
Comply with SOP methods for guest checks and cash control
Stock and rotate supplies in the service areas and dining room
Comply with local and SOP health, sanitation, and safety guidelines
Clear, clean, and reset tables and maintain a clean dining area

Requirements

Ability to read and comprehend instructions, correspondence, and memos
Ability to write guest checks and simple correspondence
Ability to read and speak English well enough to understand guest checks and communicate with guests
Ability to add, subtract, multiply, and divide in all units of measure
Ability to apply common sense understanding to carry out detailed instructions

Work Environment

The work environment is fast-paced and dynamic, with moderate noise levels. You will be exposed to fumes or airborne particles on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
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