Sales Associate

3 days ago

San Marcos, Texas, United States Knitwell Group Full time
About Us
At Knitwell Group, we're passionate about empowering women to express themselves authentically. Our team is dedicated to providing exceptional customer service, ensuring that every client feels confident and stylish. As a Sales Associate, you'll play a vital role in driving revenue by building strong relationships with clients, sharing product knowledge, and maintaining a clean and safe store environment.

Key Responsibilities:
  • Embody our values and set an example through your behavior
  • Ensure compliance with all Knitwell Group practices and procedures
  • Assist with additional responsibilities as assigned by management
Revenue Generation:
  • Meet or exceed divisional, store, and individual financial goals while contributing to the store's overall success
Client Experience:
  • Provide exceptional client service by anticipating needs, exceeding expectations, and adhering to our service standards
  • Build relationships with clients, create loyalty, and multitask while servicing internal and external clients
  • Address client concerns, resolve issues when possible, and involve management when necessary
  • Portray a gracious, friendly, energetic, and engaging manner, while being respectful and professional
  • Take ownership, solicit feedback, and incorporate it for professional growth and development
  • Communicate effectively with management, team members, and external clients in person, through written correspondence, and over the phone
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and valuing differences
  • Embody our values and behaviors, inspiring the team by leading by example through your words and actions
  • Ensure compliance with all Company policies, practices, and procedures, as well as federal, state, and local laws
Operations:
  • Complete opening and closing procedures, prioritizing client needs (e.g., replenishing merchandise, recovering the store, processing shipments)
  • Meet merchandise processing standards, maintaining an organized and accessible work area
  • Adhere to Loss Prevention practices, reporting potential incidents to ensure shortage control and protect company assets
  • Maintain a safe work environment, reporting potential hazards to management
  • Participate in inventory preparation and assist with additional responsibilities as assigned
  • Report to work as scheduled, record time accurately, and remain flexible to meet business needs
  • Follow all Knitwell Group operational guidelines, processes, and procedures
  • Review Bulletin Boards daily
Technical Expertise:
  • Demonstrate a desire and ability to be learner-responsible, navigating Knitwell Group's computer learning systems
  • Perform register transactions quickly and efficiently (e.g., sales, returns, exchanges, payments)
  • Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and process transactions accurately
  • Operate the phone, answering calls with an appropriate greeting, transferring, and placing calls on hold
  • Operate and understand the functions of the Point of Sale (POS) system
Product/Brand Management:
  • Understand and articulate the Company's brand positioning, including the uniqueness of all expressions of Knitwell Group, current marketing initiatives, markdowns, POS events, and lifestyle concepts
  • Live the Knitwell Group Purpose, Values & Behaviors, Practices in all interactions
  • Participate in and attend Store Meetings
  • Proactively use associate education tools to build product and styling knowledge with peers
  • Embrace fashion, understand current market trends, and articulate them using Knitwell Group interpretations in every client interaction
  • Packages and wraps client purchases according to Knitwell Group standards
Position Requirements:
  • Client Service: Ability to function as a role model, ensuring the client remains the top priority
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with Knitwell Group's guidelines
  • Communication: Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates
  • Accuracy: Ability to handle cash and provide change without error
  • Schedule: Remain flexible in scheduling that meets the needs of the business
  • Physical: Ability to lift and carry up to 20 pounds occasionally, maneuver effectively around the sales floor and stock room
Educational Requirements and Experience:
  • Minimum Requirements: High School Diploma or GED
  • Minimum one year sales associate or relevant experience in the services industry with proven results
Location: Store 2937-Tanger Outlet San Marcos-ANN-San Marcos, TX 78666Position Type: Regular/Part timeEqual Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

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