Overnight Weekend Advocate

2 days ago


Hanover, Massachusetts, United States Target Full time
About Target

As a Fortune 50 company with over 400,000 team members worldwide, Target is a leading retailer in the United States. We're committed to helping all families discover the joy of everyday life.

Our Culture

We prioritize relationships, fuel growth opportunities, and succeed as one Target team. Our culture is built on caring for our communities, investing in the places we live, work, and play.

Job Summary

We're seeking a Weekend Guest Experience Specialist to join our team. As a Guest Advocate, you'll welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. You'll be empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up, and drive-up while ensuring exceptional quality.

Responsibilities
  1. Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
  2. Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
  3. Make the guest aware of current and upcoming brand launches, store activities, and events.
  4. Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
  5. Understand and show guests how to use Wallet and the other features and offerings within the Target App.
  6. Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures.
  7. Partner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures.
  8. Stock supplies during store open hours while being available for the guest.
  9. Comply with all safety policies and best practices.
  10. Support guest services such as order pick-up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
Requirements

We're looking for someone who is able to communicate effectively, including using positive language and being attentive to guests' needs. You'll also need to be able to operate handheld scanners and other technology equipment as directed.

We're an awesome place to work and care about our teams, so we want to make sure we're clear on a few more basics that we expect:

  • Accurately handle cash register operations and cash transactions.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
  • Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary.
  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
Benefits

Find competitive benefits from financial and education to well-being and beyond at Target. We're committed to providing a safe and inclusive work environment for all team members.

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at for additional information.



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