Customer Support Associate

3 weeks ago


Fenton, Missouri, United States DAP Full time

At DAP, we're looking for a talented Customer Support Associate to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.

The ideal candidate will have effective communication skills, both verbal and written, and be able to work 8:30 am - 5:00 pm. If you're a problem-solver who can think outside the box and prioritize tasks with a sense of urgency, we'd love to hear from you

**Job Summary:**

  • Provide top-notch customer support via phone, email, and other channels
  • Assist customers with order status, tracking shipments, and processing returns or exchanges
  • Troubleshoot and resolve order issues, collaborating with internal teams as needed
  • Document all customer interactions and maintain accurate records

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.

About Us:

DAP is a market leading manufacturer and marketer of home repair and construction products, including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. We're part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials, and related services.



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