Customer Service Specialist
4 days ago
Bloomingdale's is a fashion icon that makes personal style fun and approachable. Our mission is to guide our customers in making style a source of creative energy in their lives. We strive to make every Bloomingdale's store a unique shopping experience.
Job Overview
The Customer Service Specialist plays a critical role in delivering this experience by being a 'go-to' resource for customers and associates alike. This highly energetic and engaged professional serves as the primary point of contact for Buy Online Pick-up in Store orders, easy returns, tourism information, and appointment bookings for various in-store services.
Key Responsibilities:
- Greet and engage all customers, providing a genuine and friendly interaction to create an effortless shopping experience.
- Stay up-to-date with technology and utilize it effectively to facilitate seamless customer interactions.
- Participate in merchandising and operational requirements to ensure efficient store operations.
Requirements:
- A high school diploma or equivalent is required.
- No prior experience is necessary.
- Strong interpersonal skills, enabling effective communication with diverse groups of customers and peers.
- Adaptability to changing priorities and the ability to work independently as well as part of a team.
- Flexibility to work a retail schedule including day, evening, weekends, and holidays.
Physical Demands:
- Prolonged standing and walking around the store or department are expected.
- May involve reaching, crouching, kneeling, stooping, and color vision.
- Frequent use of computers and other technology necessary for job functions, including handheld equipment, cash register, and processing transactions.
- Lifting/moving up to 25lbs is frequently required.
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