Telecommunicator - Part Time

1 month ago


Mundelein, Illinois, United States Village of Mundelein Full time
Job Summary

The Village of Mundelein is seeking a highly skilled Telecommunicator to join our team. As a Telecommunicator, you will be the first point of contact for callers and residents, providing exceptional customer service and ensuring prompt and reliable communication with police and fire personnel.

Key Responsibilities
  • Dispatch police and fire units to locations provided by citizens requesting service or assistance.
  • Monitor fire band for mutual aid calls and answer incoming telephone calls on 911 lines.
  • Answer radio transmissions and monitor all radio traffic to stay up to date on field situations.
  • Assist citizens at the lobby window with various tasks, including processing bonds and administrative tasks.
  • Monitor in-bound messages from officers and other departments.
  • Monitor prisoners in the jail cells and in the prisoner processing areas through the video system.
  • Monitor the alarm board for fire/trouble/burglar alarms and dispatch units when needed.
Requirements
  • One year of police/fire dispatching experience is required.
  • A high school degree or equivalent is required.
  • Training on the Tyler Technologies CAD software is necessary.
  • Ability to obtain and maintain required certifications, including L.E.A.D.S. and E.M.D.
  • Willingness to work shift coverage and remain calm in emergency situations.
  • Employment is contingent upon successful completion of background investigation and drug screen.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job.

  • Requires physical strength and the ability to lift and/or move heavy objects.
  • Requires the visual ability to read and write reports and correspondence and use a computer.
  • Requires the speaking ability sufficient to communicate effectively with other individuals in person and over a telephone.
  • Requires the ability to perform the job in a safe manner with concern and care for the safety of self and fellow employees.
Benefits
  • Hourly wage of $40.14 depending on qualifications.
  • $1,500 signing bonus applies for individuals working a minimum of 144 hours after 6 months of employment.
  • Paid time off in accordance with Village policy.


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