Desktop Support Specialist

6 days ago


Lititz, Pennsylvania, United States Pan Asia Resources Full time
Job Description

We are seeking a highly skilled Desktop Support Specialist to join our team at Pan Asia Resources. In this role, you will be responsible for providing technical support and services to our end-users, ensuring they have the necessary tools and resources to perform their job duties effectively.

Salary: $80,000 - $110,000 per year, depending on experience.

About the Job

This is a full-time position that requires strong technical knowledge of Windows desktop operating systems, hardware, and software. You will work independently with minimal supervision, analyzing and resolving complex technical issues related to desktop computing environments.

You will also collaborate with other IT teams to implement new technologies and improve existing ones, ensuring seamless integration and minimal disruption to our business operations.

Key Responsibilities
  1. Provide technical support and services to end-users via phone, email, or in-person visits.
  2. Analyze and resolve complex technical issues related to desktop computing environments, including hardware, software, and network connectivity problems.
  3. Collaborate with other IT teams to implement new technologies and improve existing ones.
  4. Develop and maintain documentation for technical procedures and processes.
  5. Stay up-to-date with industry trends and emerging technologies to ensure we remain competitive and innovative.
Requirements

To be successful in this role, you must have:

  • At least 2 years of experience in a similar role.
  • Advanced knowledge of Windows desktop operating systems, hardware, and software.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Able to work independently with minimal supervision.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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