Customer Experience Coordinator

6 days ago


Ballston Spa, United States Mackenzie Frederick - State Farm Agent Full time
About Us
Mackenzie Frederick - State Farm Agent is a successful insurance agency that values its customers and employees. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

The ideal candidate will have excellent communication and interpersonal skills, be able to multitask, and have previous customer service experience. As a member of our team, you will have the opportunity to enhance your career while delivering exceptional customer experiences.

Job Description:
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.

Requirements:
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

What We Offer:
  • Competitive salary: $45,000 - $60,000 per year.
  • Licensing paid by agency.
  • Bonus based on performance.
  • Flexible schedule.
  • Health insurance.
  • Opportunity for advancement.
  • Paid time off.
  • Training & development.


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