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Patient Advocate
2 weeks ago
The objective of this position is to provide guidance to uninsured patients in identifying programs that can assist with their medical expenses. As the liaison between the patient, hospital facilities, and government agencies, you will be responsible for ensuring seamless communication and coordination throughout the process.
This role requires you to screen uninsured patients to determine eligibility for federal, state, and/or county medical or disability assistance. You will need to complete applications accurately and follow through until approval is obtained. Additionally, detailed documentation must be maintained in applicable company programs and hospital systems on all cases worked. Exceptional customer service skills are essential, as you will interact with patients and various hospital staff members regularly.
You will participate in ongoing training to enhance your knowledge and skills in dealing with patients and cases. This includes maintaining a structured work queue of patient accounts, collaborating with hospital staff, case managers, social workers, and financial counselors. Your duties will also involve answering incoming phone calls, making outbound calls, and tracking paperwork necessary for enrollment and renewal of prospective Medicaid patients. Furthermore, you will maintain timely contact with applicants and government agencies via phone or daily work queue.
Your responsibilities will extend to assisting patients with gathering additional reports or records, arranging transportation when necessary, and requesting home visits if required. You will inform clients of approvals and denials of coverage according to established protocols. To ensure you stay up-to-date with changing rules and regulations associated with governmental programs, you will participate in additional training requirements.
To excel in this role, you should possess some college coursework and prior hospital experience. Adaptability, critical thinking skills, and proficiency in Microsoft Office Suite (especially Excel and Outlook) are highly valued. Effective oral and written communication skills are essential, as you will interact with diverse individuals. Multitasking abilities and adaptability in a fast-paced environment are also crucial.
