Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This is a full-time position that requires providing exceptional customer service to our current clients and new prospects.
The ideal candidate will have a genuine willingness to learn, be intuitive and resourceful, and be coachable. Proficiency in multi-tasking, follow-through, and follow-up is also essential.
Bilingual skills in Spanish and English are required, and the ability to obtain a property and casualty license within 30 days is a must.
As a Customer Service Representative, you will be responsible for:
- Providing customers with additional information about new products and services.
- Processing customer policy change requests.
- Taking premium payments from customers.
- Asking each customer for referrals and explaining our referral program.
- Answering incoming phone calls on the first ring.
- Returning all phone messages promptly.
- Thoroughly understanding and following all underwriting, rating, and compliance requirements.
- Providing exceptional customer service.
- Providing ongoing support to insurance clients as needed.
We offer a competitive annual base salary plus commission, paid time off, health insurance, a mon-Fri schedule, hands-on training, and a retirement plan.
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application.
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