Customer Service Representative

2 weeks ago


Rialto, California, United States Primary Location Full time
Customer Service Representative Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This is a full-time position that requires providing exceptional customer service to our current clients and new prospects.

The ideal candidate will have a genuine willingness to learn, be intuitive and resourceful, and be coachable. Proficiency in multi-tasking, follow-through, and follow-up is also essential.

Bilingual skills in Spanish and English are required, and the ability to obtain a property and casualty license within 30 days is a must.

As a Customer Service Representative, you will be responsible for:

  • Providing customers with additional information about new products and services.
  • Processing customer policy change requests.
  • Taking premium payments from customers.
  • Asking each customer for referrals and explaining our referral program.
  • Answering incoming phone calls on the first ring.
  • Returning all phone messages promptly.
  • Thoroughly understanding and following all underwriting, rating, and compliance requirements.
  • Providing exceptional customer service.
  • Providing ongoing support to insurance clients as needed.

We offer a competitive annual base salary plus commission, paid time off, health insurance, a mon-Fri schedule, hands-on training, and a retirement plan.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application.



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