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Customer Service Billing Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Billing Representative to join our team at Quest Trust Company. As a key member of our billing team, you will be responsible for providing exceptional customer service, resolving billing discrepancies, and maintaining accurate client records.
Key Responsibilities:
- Provide professional client communication via email, telephone, and in-person
- Make outbound calls daily to clients to follow up on delinquent accounts and stratify collection activities
- Daily payment processing and maintaining accurate client records for invoices and updates
- Collaborate with team members and clients to resolve billing concerns
- Investigate and resolve billing discrepancies when warranted
- Account reconciliation, close accounts, update fee methods and fee schedules
- Maintain compliance with billing procedures and company guidelines
- Assist with the overflow of incoming calls
- Work on special projects as assigned by manager
Requirements:
- High School Diploma required; Associates Degree preferred
- Minimum of 1 year of customer service experience
- Experience with Salesforce platform or comparable CRM preferred
- Time management skills with the ability to organize and prioritize
- Must be able to work well in a team environment
- Willingness to grow and accept new challenges
- Strong communication (verbally and written) and active listening
- Great Customer Service, problem solving, critical thinking
- Math, accounting and analyzing skills
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
- Type minimum 55-60 WPM
Perks and Benefits:
- $500.00 sign-on bonus after successfully passing New Hire Review
- Flexibility to Work From Home as needed or as approved by a manager
- Health Insurance (available after 60 days of full-time employment)
- Parental Leave (available after one year of service)
- 7 Paid Holidays
- 48 hours of personal time each year
- 10 paid vacation days after one year of service
- 15 paid vacation days after five years of service
- 401(k) plan enrollment after one year of service
- Excellent growth opportunities, advancement opportunities, internal promotions and career development
- Quarterly team building activities and much more
- Free snacks and drinks for staff
