Service Technician

2 days ago


Logan, United States ELITechGroup Inc. Full time
Job Summary

We are seeking a highly skilled Service Technician to join our team at ELITechGroup Inc. The successful candidate will be responsible for providing technical services to our customers, ensuring their instruments are functioning properly and efficiently.

Key Responsibilities
  • Disassemble and inspect malfunctioning instruments to identify defects and repair or replace parts as needed.
  • Conduct thorough testing and quality control to ensure instruments meet specifications.
  • Provide technical support and training to representatives and sales personnel.
  • Manage incoming repairs, loaners, and defective parts, and conduct repair and maintenance of loaner instruments.
  • Communicate with customers via phone to provide verbal technical support and resolve issues.
  • Record customer complaints and instrument failures or troubles, and track instrument or product failures and customer complaints.
  • Assist with special projects as required, and may be required to travel occasionally.
Requirements
  • One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
  • Competent in computer usage, including Microsoft Office.
Work Environment

The Service Technician will work in a fast-paced environment with moderate noise levels and frequent exposure to moving mechanical parts and fumes or airborne particles.

ELITechGroup Inc. is an equal opportunity employer and welcomes applications from diverse candidates.


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