IT Business Solutions Specialist

3 weeks ago

Sleepy Eye, Minnesota, United States C4 Technical Services Full time
Job Title: IT Business Analyst

We are seeking a highly skilled IT Business Analyst to join our team at C4 Technical Services. As an IT Business Analyst, you will play a critical role in leading the requirements definition process of IT development and software implementation projects.

Key Responsibilities:
  • Gather and document requirements for new application functionality, whether custom software or off-the-shelf software configuration.
  • Provide 2nd level end user support for assigned business applications.
  • Document current and desired business process flows and recommend solutions to fill gaps or to improve the flow and/or efficiency of processes.
  • Create and maintain software based workflow processes as applicable.
  • Perform basic customizations within the assigned application suites to streamline or extend functionality.
  • Work closely with developers and business users to ensure that developed functionality meets documented requirements.
  • Develop and maintain user documentation including manuals and training materials.
  • Develop and maintain use case documentation for testing purposes.
  • Gather and document user suggestions for new features and content for assigned applications.
  • Lead QA/user acceptance testing of assigned applications, including custom applications.
  • Diagnose application problems, determine root causes and either resolve the issue(s) or pass along to the relevant people that can resolve the issue.
Requirements:
  • Bachelor's degree in an IT related discipline or agricultural discipline or 6+ years of equivalent work experience.
  • Experience creating process maps, gathering business requirements, writing functional specifications, writing user stories, creating test plans and writing test scripts.
  • Clear, concise, and precise written and verbal communication skills to effectively communicate with people of various backgrounds including non-technical audiences.
  • Strong solution-oriented approach to team problem solving.
  • Ability to multi-task and to prioritize objectives, anticipate situations and take quick action.
  • Working knowledge of Microsoft Office Suite including Visio.
Desirable Skills:
  • Certifications in Business Analysis (IIBA, PMI-PBA, etc.).
  • Experience working in an agricultural business, particularly the swine industry.
  • Experience in Business Process Management.
  • Experience in Application Management.
  • Experience in Database Management.
  • Experience in Level 1 and/or Level 2 user support (Freshservice or similar ITSM tool).
  • Cloud technologies (Public, Private, Dedicated, Hybrid).
  • End user computing devices including Windows, Android, and iOS.

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