Senior Server Administrator
1 week ago
We are looking for a Senior Server Administrator to join our team at Cinter Career in Irving, TX. The estimated salary for this role is $65,000 - $80,000 per year, including full benefits and a 401K plan.
About the Job:
- The successful candidate will be responsible for ensuring high-quality customer service through direct IT support and project oversight.
- They will promote excellent customer service, effective response times, and provide expert insights into general support issues.
- The ideal candidate will enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
Duties and Responsibilities:
- Provide direct IT support to customers and oversee projects under Project Manager's supervision.
- Promote excellent customer service, effective response times, and provide expert insights into general support issues.
- Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
- Travel to customer locations and data centers for physical work.
- Communicate with external vendors to manage projects.
- Communicate with distributors and manufacturers to troubleshoot issues.
- Analyze and identify trends in issue reporting and devise preventative solutions.
- Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.
- Perform other duties as assigned by Department Director.
Required Skills:
- Bachelor's degree in Computer Science or a related field.
- MCP and AWS certifications are a plus.
- Strong English communication skills, both written and verbal, to support customers, report to upper management, as well as to effectively work with the team.
- Business level Spanish or Japanese language skills are preferred.
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