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Customer Service Ambassador

2 months ago

New Braunfels, Texas, United States 1-800-Plumber + Air Full time

Job Summary:

As a Customer Service Representative at 1-800-Plumber + Air, you will play a vital role in delivering exceptional customer experiences. Your primary responsibilities will include:

  • Greeting Visitors: You will be the first point of contact for customers visiting our premises, ensuring a warm and welcoming atmosphere.
  • Handling Inbound Calls: You will answer incoming calls in a timely and professional manner, providing accurate information and resolving customer inquiries.
  • Ensuring Customer Satisfaction: You will work closely with customers to understand their needs and ensure that all necessary information is gathered during the call.
  • Phone Answering: You will answer the phone within three rings, using our approved greeting to provide a consistent and professional experience.

Key Responsibilities:

• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.

• Greet visitors to the building, ensuring a warm and welcoming atmosphere.

• Answer incoming calls, providing accurate information and resolving customer inquiries.

• Work closely with customers to understand their needs and ensure that all necessary information is gathered during the call.

• Answer the phone within three rings, using our approved greeting to provide a consistent and professional experience.

Requirements:

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and prioritize tasks effectively.

• Strong problem-solving skills and ability to think critically.

• Ability to maintain confidentiality and handle sensitive information.