Support Associate

3 weeks ago


Aspen Hill, Maryland, United States Mollie Aspen Full time
Runner Job Description

We are seeking a highly organized and friendly individual to join our team as a Runner at Mollie Aspen. As a Runner, you will be responsible for assisting with all aspects of Front-of-House operations, including serving food and drinks, clearing tables, and greeting guests.

Key Responsibilities:
  • Perform table maintenance throughout the shift, including clearing and resetting.
  • Clean and polish glassware and silverware.
  • Know the table numbers and position numbers in all sections.
  • Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
  • Report all guest complaints to management immediately and follow our steps of service for navigating guest complaints.
  • Use heightened awareness on any table with an allergy and be sure to work to code according to our allergy standards.
  • Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
  • Build a thorough knowledge of our service standards and style as detailed in the Employee Manual.
  • Treat all areas of the restaurant with respect.
  • Clean and reset to zero when necessary.
  • Help all departments whenever possible.
  • Ask for help when you need it.
Requirements:
  • Excellent guest service and problem-resolution skills.
  • Ability to handle multiple tasks and work under pressure.
  • Ability to work flexible schedules, including weekends, evenings, and holidays.
  • Spanish language preferred.
  • Strong leadership and interpersonal skills.
Benefits:
  • Annual and Seasonal Bonus Opportunities
  • Medical/Dental/Vision
  • Hotel Discounts
  • IRA Retirement Plan
  • Paid Vacation, Sick and Volunteer Days
  • Employee Incentive Programs
  • Bus Passes Included


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