Shift Team Lead
2 months ago
Shift Leader
The Shift Leader plays a pivotal role in ensuring the smooth operation of a Papa John's restaurant, focusing on delivering high-quality products and exceptional customer service to drive restaurant profitability. Key responsibilities include supervising shifts, executing company policies, and maintaining compliance with federal, state, and local laws and ethical business practices.
Key Responsibilities
- Adhere to guidelines, techniques, and expectations for each station, including dough management, accuracy, and proper portioning. Perform assigned work station duties, such as making quality products, following product preparation procedures, and maintaining established product holding times. Contribute to achieving the company's product goal and commit to meeting customer needs and expectations.
- Exemplify and exhibit the Core Values, maintain a positive attitude, work well with others, and be flexible and adaptable to change.
- Ensure adequate shift coverage, provide immediate feedback, and correct problems when identified. Maintain product quality, customer service, and performance responsibilities within acceptable standards, following all policies and procedures related to shift management.
- Contribute to profit goals by accurately utilizing the FOCUS System, executing cash management duties, and assisting in managing adequate inventory levels to minimize loss.
Requirements
- High School diploma or GED preferred.
- Serv-Safe/Local or State Food Service Certification preferred.
- Previous restaurant shift lead experience preferred.
Essential Skills
- Cash management.
- Planning and organization.
- Effective communication.
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