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Military Veteran Banking Associate

2 months ago

Dallas, North Carolina, United States Quality Talent Group Full time

About the Position:
Quality Talent Group is seeking a dedicated Military Veteran Banking Associate in our Midwest region. We recognize that a fulfilling career encompasses more than just a job; it’s about creating an environment where you can thrive both personally and professionally. Our commitment to #LivingTheWellLife ensures that you receive a competitive salary, comprehensive benefits, and support for your work-life balance and overall well-being.

Key Responsibilities:
In this role, you will:

  • Deliver exceptional customer service by fostering relationships through proactive outreach and recommending suitable products, services, and digital solutions to assist customers in achieving their financial goals.
  • Support customers with basic inquiries related to account openings, service requests, and credit applications.
  • Follow guidance from management while exercising judgment within established policies and procedures.
  • Gain insight into banking products and services to align with customer needs.
  • Engage with customers to demonstrate genuine care and build lasting relationships.
  • Provide suitable options for banking products and services tailored to customer requirements.
  • Refer customers' financial needs to appropriate bankers and partners as necessary.
  • Comply with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, as this position involves customer interaction and responsibilities that may include offering or negotiating terms for secured transactions.

Qualifications:
Required:
- A minimum of 6 months of experience interacting with customers, or equivalent demonstrated through a combination of work experience, training, military service, or education.

Preferred:
- Military experience in any branch of service.

Experience in a customer-facing role within a military context.Strong customer service skills with a background in managing complex transactions across various systems.Proven ability to engage customers proactively through outreach via phone or email.Capability to educate customers on technology and the benefits of mobile banking options.Experience in collaborating with team members to meet customer needs.Ability to cultivate and maintain strong customer relationships.Competence in following policies, procedures, and regulations effectively.Skill in identifying potential fraud or risky accounts and taking appropriate preventive measures.Professional interaction with customers and team members.Relevant military experience in personnel management or human resources.

Job Expectations:
- Flexibility to work a schedule that may include weekends.
- Responsible for cash handling and balancing tasks as required.

Benefits:
- Comprehensive information about employee benefits will be provided.

Diversity and Inclusion:
Quality Talent Group values diversity and inclusion in the workplace and welcomes applications from all qualified candidates, regardless of background.