Retail Keyholder

We are seeking a skilled Retail Keyholder to join our team at The Paper Store. As a key member of our retail staff, you will be responsible for delivering exceptional customer experiences, achieving sales goals, and maintaining merchandising standards in a fast-paced retail environment.

• Act as a champion for The Paper Store's values by modeling our G.U.E.S.T. service approach and consistently delivering world-class service.

1. Greet and welcome every customer warmly and with enthusiasm.
2. Understand customer needs by asking open-ended questions.
3. Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge.
4. Suggest additional items to build onto sales by utilizing effective selling techniques.
5. Thank the customer sincerely and invite them to return and shop with us again.

• Be a brand ambassador for The Paper Store.
• Build customer loyalty by being friendly, attentive, and respectful of customers.
• Inspire and motivate the team daily by delivering positive feedback and utilizing recognition programs.
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
• Professional presentation in attire, demeanor, appearance, and compliance to company dress code.
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales.
• Consistently capture accurate and valid customer information at the Point of Sale.
• Maintain awareness of all current promotions and process them correctly at the Point of Sale.
• Demonstrate the ability to make decisions with sound judgment, and in the best interest of the customer, store team, and business.
• Continually train and coach associates on G.U.E.S.T. service behaviors and assigned tasks.
• Demonstrate a desire to participate in training and development utilizing all training resources available.
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors.
• Merchandise product following company visual guidelines and visual standards.
• Demonstrate a fundamental knowledge of computers, systems, and programs relevant to the position.
• Uphold store maintenance and cleanliness standards.
• Perform management functions as expected, including opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks, and assisting with other related tasks as directed within assigned time frame.

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Demonstrate an ability to multitask while being attentive to customers.
• Proficient in using Microsoft Office and POS Systems.
• Ability to work well and be a leader in a team environment.
• Ability to be mobile on a sales floor for extended periods of time.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.

Estimated salary range: $45,000 - $60,000 per year, depending on location and experience. The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.