Dining Experience Manager
7 days ago
STK Steakhouse is a modern fine dining restaurant that prides itself on delivering exceptional cuisine in a stylish atmosphere. As the first point of contact for our guests, we are seeking an experienced Lead Host/Hostess to oversee the host team and ensure smooth guest reception.
About UsWe are committed to creating a unique dining experience where guests enjoy world-class food and exceptional service. Our dynamic environment offers opportunities for growth and advancement, making it the perfect place for individuals who are passionate about hospitality and leadership.
Job DescriptionThe Lead Host/Hostess will be responsible for managing reservations, coordinating seating arrangements, and overseeing the host team to deliver outstanding customer service. Key responsibilities include:
- Greeting and welcoming guests with professionalism and a positive attitude.
- Managing reservations and coordinating seating arrangements to optimize guest flow and minimize wait times.
- Training and supervising the host team to ensure exceptional service and adherence to STK's service standards.
- Maintaining an organized and clean host stand, ensuring menus, seating charts, and other necessary materials are available and updated.
- Handling guest inquiries, complaints, and requests in a timely and courteous manner.
- Communicating effectively with management, servers, and other team members to ensure seamless service.
- Assisting in managing waitlists and coordinating large party bookings, special events, or private dining reservations.
To succeed in this role, you will need:
- Previous experience as a host/hostess, preferably in a fine dining or upscale restaurant environment.
- A proven ability to lead, motivate, and manage a team in a fast-paced, high-end restaurant.
- Strong communication and interpersonal skills, with the ability to remain calm and organized under pressure.
- Familiarity with reservation and seating management software (e.g., OpenTable, Resy) is a plus.
- Exceptional customer service skills and a passion for creating a positive guest experience.
- Availability to work evenings, weekends, and holidays as needed.
- A professional appearance and demeanor that aligns with STK's upscale image.
We offer a competitive hourly wage, plus tips. Additionally, you will have opportunities for advancement within the company, employee discounts on food and beverages, flexible scheduling, paid time off, and health benefits for full-time employees.
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