OCU Technical Trades Specialist

1 month ago

Columbus, Ohio, United States Cummins Full time
Job Summary

We are seeking a highly skilled and experienced Technical Trades Associate to join our team at Cummins. As a key member of our operations team, you will be responsible for providing system operational support, ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users.

Key Responsibilities:
  • Perform IT production support for assigned areas according to documented processes.
  • Manage process documentation and standards.
  • Diagnose and problem solve issues with IT hardware or software components with little or no direction.
  • Install, configure, or disposition IT hardware and/or application issues.
  • Troubleshoot assigned issues per department standards to resolution with responsibility to circle back with customer to confirm resolution.
  • Proactively identify potential issues and provide solutions.
  • Use Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
  • Analyze data to identify trends and take necessary action.
  • Train less experienced associates on IT support processes and tools and identify additional training opportunities as needed.
  • Assist with additional IT responsibilities as assigned.
  • Coach and develop IT Support resources and supervise the work of contract resources.
  • Champion the use of Six Sigma to reduce costs and improve processes.
  • Identify opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate.
Requirements:
  • High school diploma, certificate of completion of secondary education, or equivalent experience required.
  • Associate Degree, relevant industry training, certification or equivalent experience preferred.
  • Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
  • Department of Labor Certification OR four year experience/education requirement accomplished through either Bachelors degree in related field OR associates degree in related field and at least two years of relevant experience.
About Us

Cummins is an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

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