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Ropes Course Operator

2 months ago

Rochester, New York, United States Strong National Museum Full time
Job Summary

We are seeking a highly motivated and safety-conscious Ropes Course Operator to join our team at the Strong National Museum. As a Ropes Course Operator, you will be responsible for providing exceptional guest service and ensuring the safety of our visitors at all times.

Key Responsibilities
  • Provide Exceptional Guest Service
    • Interact with guests of all ages to anticipate and respond quickly and effectively to their questions and concerns.
    • Meet and exceed guest expectations to provide an exceptional museum experience.
  • Safety and Risk Management
    • Expend personal efforts to keep up with advances in subject matter information related to the ropes course.
    • Work within the constraints of the ropes course, including unique safety requirements, to ensure a safe experience for guests.
  • Operational Responsibilities
    • Operate, monitor, and communicate via a two-way radio connecting various museum teams.
    • Clearly communicate course processes and procedures to guests, including pricing, admission, capacity, safety requirements, and completion of the liability waiver.
    • Perform daily course and equipment inspections and complete related documentation.
  • Teamwork and Collaboration
    • Work collaboratively with the director of guest services and guest services supervisors to identify and develop ways to improve work processes, efficiency, and quality.
    • Take initiative to identify and solve problems, and publicly support team decisions.
Requirements
  • Education and Experience
    • High School Diploma or GED; we will also consider current high school students 18+ years of age.
    • Prior guest services experience and/or experience in an amusement setting is a plus.
  • Physical Demands
    • Ability to stand, climb, twist, bend, and lift and carry 50 pounds for extended periods of time.
    • Ability to wear a harness for at least seven hours per day as part of the uniform.
    • Ability to move safely, and assist guests as needed and appropriate, across ropes course obstacles comprised of various materials and surfaces at heights of up to 36 feet on a consistent basis for extended periods at an acceptable pace.
  • Certifications and Training
    • Must be certified by a physician as medically capable of performing the duties prescribed for this position.
    • Must consent to and successfully complete a drug screen, physical examination, and background check as conditions of employment.
Work Schedule
  • Part-time, 22-29 hours per week
  • 8-hour shifts
  • Day/evening shifts
  • Weekends required