Patient Navigator Advocate

4 weeks ago

Euless, Texas, United States Mid Cities Psychiatry Full time
About the Role

We are seeking a highly motivated and compassionate Patient Navigator Advocate to join our team at Mid Cities Psychiatry. In this vital role, you will play a critical part in supporting patients by managing referrals, enhancing our brand presence, and educating them about our services.

Key Responsibilities
  • Provide a Welcoming Patient Experience: Promote a positive atmosphere and provide exceptional customer service to patients.
  • Manage Patient Flow and Scheduling: Ensure timely care by providers and manage patient check-ins/outs, educate patients, and manage payments.
  • Collaborate with Mental Health Professionals: Work closely with other mental health professionals at the clinic to deliver the highest quality care to patients.
  • Operational Support: Provide operational support for the practice, including organizing and maintaining patient areas.
Qualifications
  • Bachelor's Degree and Experience: A bachelor's degree and relevant experience in sales, customer service, or lead generation.
  • Healthcare Experience: 1-3 years of experience in healthcare, preferably in a similar role.
  • Technical Skills: Proficiency in using Microsoft Office, Google Suite, and experience with EMR systems.
Essential Skills
  • Exceptional Customer Service: Provide exceptional customer service and a positive attitude.
  • Critical Thinking: Demonstrate critical thinking and the ability to handle complex situations.
  • Self-Motivation: Be self-motivated, organized, and capable of working independently or as part of a team.
Work Environment

Office setting with a focus on desk work and frequent computer use. Physical demands involve light lifting, prolonged standing, and frequent use of the phone.

Mid Cities Psychiatry is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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