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Freight Coordinator

2 months ago

Lawrence, Massachusetts, United States NNR Global Logistics Full time
Job Summary

We are seeking a highly organized and detail-oriented Freight Coordinator to join our team at NNR Global Logistics. As a key member of our operations team, you will be responsible for coordinating the export/import operational activities of our branch office, ensuring competitiveness and excellent customer service.

Key Responsibilities
  • Generate air or ocean bills of lading and supporting export documentation to ensure freight can be exported.
  • Contact trucking companies to arrange for pickup of customers' freight.
  • Receive freight in warehouse and perform TSA safety checks. Label freight for export and close consolidations.
  • Contact air and ocean carriers to book export shipments.
  • Review procedures and implement TSA safety regulations as developed by the Head Office.
  • Arrange for import documentation pickup at the airlines.
  • Review immediate Transport documents for US Customs.
  • Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.
  • Correspond with NNR Japan and other overseas agents.
  • Provide the customer with quotations when sales staff is not present. Provide the sales staff with market research, generate proposals for the sales staff and conduct telephone sales to prospective customers.
  • Contact present customers who have not shipped regularly to determine shipping status.
  • Contact import customers to relay arrival information.
  • Assist with the collection of customer accounts.
  • Update airline rates for sales department files.
  • Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.
  • Set up and maintain customer files.
  • Perform other duties as requested by management.
Qualification Standards

We are looking for a candidate with the following qualifications:

  • Minimum requirement High School diploma or GED.
  • Thorough knowledge in international freight forwarding with import/export operations for Air and Ocean freight shipments.
  • Proficient with Microsoft Office applications.
  • Forklift safety certification.
  • Ability to use basic math skills to calculate freight, storage, duty and other charges.
Physical Requirements

The ideal candidate will be able to:

  • Work flexible hours, including long hours when required.
  • Exert up to 50 pounds of force occasionally, frequently and/or continuously.