High-Level Network Operations Specialist

3 weeks ago


Scott Air Force Base, Illinois, United States Leidos Full time

Company Overview

Leidos, a leading provider of advanced technologies and engineering services, has an opening for a highly skilled Unified Capabilities (UC) NOC Technician 4 in our Scott AFB, IL location.

The position directly supports the Defense Information Systems Agency (DISA)-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). As part of our team, you will be responsible for performing critical network operations, training team members, and developing processes to ensure maximum network availability.

Estimated Salary: $68,412 - $120,495 per year, based on experience and qualifications. This salary range is competitive and reflects the company's commitment to fair compensation for top talent.

Job Responsibilities:

  1. Create, update, and resolve unclear problems and issues faced by customers using a broad knowledge of network architecture and the Service Now platform.
  2. Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents.
  3. Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
  4. Work directly with customers, UC stakeholders, and leaders internal and external to the organization to ensure maximum network availability and minimize mission and operational impact.
  5. Proactively monitor network alarms across platform-specific network management tools.
  6. Support all customers, including providing global situational awareness support.
  7. Verify that service has been restored upon resolution of all customer-initiated tickets.
  8. Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
  9. Proactively monitor network alarms across platform-specific network management tools.
  10. Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  11. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service-impacting network incident.
  12. Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
  13. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service-impacting network incident.
  14. Assess, identify, and recommend resolutions to various network incidents and/or configuration deficiencies.
  15. Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Required Skills and Qualifications:

  • Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
  • Able to work in a 24x7 shift work environment.
  • Must have an active DoD Secret security clearance.
  • Requires general understanding of both voice infrastructure and IP network topologies.

Benefits and More:

As a valued member of our team, you will enjoy a comprehensive benefits package, opportunities for professional growth and development, and a dynamic work environment that encourages innovation and collaboration.



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