Branch Operations Specialist
3 weeks ago
Ponce Bank seeks a highly skilled Branch Operations Specialist to support the branch's success by ensuring day-to-day operational excellence, optimizing customer experiences, and enhancing team performance. This role is essential in executing the strategic vision of the Branch Manager, contributing to operational efficiency, and supporting the achievement of organizational goals.
In this role, you will facilitate a seamless branch environment that prioritizes customer satisfaction and team collaboration. You will uphold high service standards, provide mentorship to branch staff, and address client needs proactively, helping strengthen the branch's reputation, foster client loyalty, and drive sustainable growth.
The ideal candidate will have a minimum of five (5) years' related experience and a B.S. or B.A. degree in Business, or a related field. Proficient reading, writing, grammar, and mathematics skills are required, as well as thorough knowledge of banking operations, policies, and procedures. Additionally, you should be able to clearly communicate in English and Spanish is helpful, and possess moderate PC skills, including working knowledge of Microsoft Office software.
Responsibilities
- Assisting in monitoring branch performance and implementing strategies to meet goals;
- Ensuring a high standard of service by addressing customer needs and handling escalations;
- Mentoring team members and supporting their professional growth;
- Overseeing daily branch operations to maintain efficiency;
- Fostering client and community relationships to drive loyalty;
Salary: $48,550 - $61,900 per year.
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