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Campus Engagement and Inclusion Assistant

2 months ago

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Job Overview

Position Summary:

The Campus Engagement and Inclusion Assistant will deliver exceptional customer service and administrative assistance to students, faculty, and visitors seeking support and guidance. This role will involve comprehensive training in administrative functions, customer interaction, and resource management at Oakton College. Daily responsibilities will encompass managing the front desk, responding to inquiries via phone and email, supporting student organizations, facilitating event logistics, and directing individuals to appropriate resources or completing designated projects as assigned by supervisors.

Work Environment:

Located within the Student Center, this position offers a dynamic work atmosphere where collaboration and community engagement are prioritized.

Employment Duration: This position is designed for students enrolled in academic courses, with opportunities for continued employment during summer sessions.

Homework Policy: Flexibility is available for academic commitments.

Available Hours: Shifts are available from morning to early evening, allowing for a balanced schedule.

Flexibility in Scheduling: While a consistent schedule is preferred, there is room for adaptability based on individual needs.


Key Responsibilities and Learning Objectives:

1. Participate in comprehensive onboarding and training with the supervisor and Student Life staff, assisting in the orientation of new student employees.

2. Perform essential office duties, including managing office operations, answering calls, monitoring emails, and maintaining cleanliness in common areas, while providing administrative support with tasks such as filing, copying, and organizing materials.

3. Support various events and activities by gathering necessary supplies, assisting with setup and teardown, promoting attendance, and managing participant registration.

4. Uphold confidentiality and secure handling of sensitive documents and information.

5. Welcome and assist students, faculty, and community members with professionalism, educating them about the services offered and directing them to appropriate resources.

6. Maintain open communication with supervisors regarding experiences and challenges, focusing on professional growth and improvement.

7. Contribute to the creation of promotional materials, including bulletin boards and social media content.

8. Provide additional administrative support as needed across various departments.

9. Develop time management and critical thinking skills through task completion and problem-solving.

Learning Outcomes:

This position aligns with the National Association of Colleges and Employers (NACE) competencies, fostering skills in:

  • Career and Self-Development
  • Communication
  • Critical Thinking
  • Equity and Inclusion
  • Leadership
  • Professionalism
  • Teamwork
  • Technology

Candidate Qualifications:

Applicants must be currently enrolled in at least six credit hours at Oakton College during the academic year. Eligibility to work in the United States is required, along with a minimum GPA of 2.0 or being a first-semester student. Candidates should demonstrate reliability, effective communication skills, and proficiency in Microsoft Office and Google Suite. Familiarity with social media platforms is also beneficial.

Application Instructions:

Interested candidates should complete an online application and submit a resume for consideration.