Tech Support Specialist

3 weeks ago


Juno Beach, Florida, United States eXcell Full time

We are seeking a skilled Desktop Technician to join our team in Juno Beach, FL. This role will provide operational support for our client's desktop and network environment including: Microsoft Windows-related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices. The ideal candidate will have a high degree of customer focus and contact that ultimately generates high customer satisfaction.

  • Provide mobile device support (iPhone and Android)
  • Troubleshoot tablets and phones
  • Work with end users to survey existing software and files for transfer to new machine
  • Troubleshoot applications using provided documentation
  • Interpret and execute tasks using technical instruction

Required Skills and Qualifications:

  • Minimum 3+ years of proficient walk-up experience with technical skills
  • Expertise in Microsoft Windows 10 and Office 365 troubleshooting and configuration
  • Experience supporting MS Office O365, One Drive, and Outlook
  • A+ Certification or willingness to obtain within 180 days
  • Understanding of TCP/IP
  • Knowledge of Active Directory users and computers
  • Experience supporting an enterprise environment

The estimated salary for this position is around $65,000 per year, depending on the candidate's qualifications and experience. We offer a comprehensive benefit package that includes health insurance, 401k, basic life/AD&D, supplemental insurance plans, paid time off plan, paid holiday, paid sick leave plan, FSA/HSA pre-tax benefits, and employee discounts.



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