Technical Support Specialist

5 days ago

Skaneateles Falls, New York, United States Hill-Rom Full time

This is a unique opportunity to join Hill-Rom as a Technical Support Representative II. In this role, you will be responsible for troubleshooting medical equipment deployed in hospitals, clinics, doctor's offices, pharmacies, and other sales channels.

As a Technical Support Representative II, you will primarily handle two types of issues: problems with the medical device itself or problems with the medical device transferring diagnostic and/or vital sign data across the client's network.

This is a Tier I call center position working queue calls. You will support Baxter's customers who operate one of the many medical devices it manufactures.

This is not a typical help desk position; this group does not troubleshoot internal PC problems or standard desktop software applications.

Key responsibilities include:

  • Analyzing reported issues and following troubleshooting guidelines
  • Establishing root causes and identifying resolutions
  • Providing support to distributors and end users for Welch Allyn Physical Exam products
  • Through excellent verbal and/or written communications, providing troubleshooting steps to help identify and resolve customer issues

The ideal candidate will have:

  • High School Diploma or GED
  • 3+ years of experience; 2+ years in a customer focus role preferred
  • Fluency in English
  • The ability to understand and speak Spanish fluently is desirable
  • Proficient keyboard and digital literacy, including functional knowledge of Excel and MS Word, or equivalent spreadsheet and word processing applications
  • Knowledge of SAP and similar order management and processing system
  • Numerate and accurate, particularly in relation to data integrity
  • Possess a positive attitude, sensitivity to customers' needs, enthusiasm and exceptional telephone and listening skills

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.

To that end, this position has a base salary range of $51,200 to $70,400. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Baxter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

  • Technical Support Specialist

    4 weeks ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesServe as a subject matter expert for all products within...

  • Technical Support Specialist

    1 week ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    Technical Support SpecialistThis is where you make a difference in people's lives.At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work has a positive impact on people around the world.You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's...

  • Technical Support Specialist

    5 days ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    Technical Support SpecialistThis role is responsible for providing technical support to customers, ensuring they receive accurate and timely assistance with their products. The ideal candidate will have a strong understanding of technical concepts and be able to communicate complex information in a clear and concise manner.Key Responsibilities:Serve as a...

  • Technical Support Specialist

    2 weeks ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    About This RoleThis is where you build trust to achieve results. As a Technical Support Specialist, you will work to enhance the quality of the technical support interaction with our customers.Your Key ResponsibilitiesServe as a subject matter expert for all products within assigned service line.Serve as the primary escalation source for call center staff...

  • Technical Support Specialist

    2 weeks ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    About the RoleThis is where you build trust to achieve results. As a Technical Support Specialist, you will work from our Baxter Skaneateles office to enhance the quality of the technical support interaction with our customers.Your ResponsibilitiesServe as a subject matter expert for all products within assigned service line.Serve as the primary escalation...

  • Technical Support Specialist

    1 month ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    About the RoleWe are seeking a highly skilled Technical Support Representative II to join our team at Baxter. As a key member of our customer support team, you will play a critical role in ensuring the success of our customers by providing timely and effective technical support for our medical devices.Key ResponsibilitiesAnalyze and troubleshoot reported...

  • Technical Support Specialist

    3 weeks ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    About the RoleThis is an exciting opportunity to join our team as a Technical Support Representative II, where you will play a critical role in providing exceptional customer service and technical support to our customers.Key ResponsibilitiesProvide technical support to customers experiencing issues with our medical devices, including troubleshooting and...

  • Technical Support Specialist

    3 weeks ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    About This RoleThis is an exciting opportunity to join our team as a Technical Support Representative II, where you will play a critical role in supporting our customers who operate our medical devices. As a key member of our customer support team, you will be responsible for troubleshooting and resolving issues related to our products, ensuring that our...

  • Technical Support Representative

    2 weeks ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    About the RoleThis is a unique opportunity to make a meaningful impact in the lives of patients and customers worldwide. As a Technical Support Representative, you will be responsible for providing exceptional technical support to customers, ensuring their needs are met and their issues are resolved in a timely and professional manner.Key...

  • Technical Support Representative

    3 weeks ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    About the RoleWe are seeking a highly skilled Technical Support Representative to join our team at Hill-Rom. As a Technical Support Representative, you will play a critical role in providing technical knowledge and support to customers experiencing software and hardware product issues.Key ResponsibilitiesInstruct customers on how to use hardware and software...

  • Desktop Support Specialist

    2 weeks ago

    Skaneateles, New York, United States Merge IT LLC Full time

    {"Job Title": "Desktop Support Specialist", "Job Description": "Job SummaryMerge IT LLC is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT team, you will be responsible for providing top-notch technical support to our clients.Main ResponsibilitiesProvide technical support to clients via phone, email, and on-site...

  • Desktop Support Specialist

    3 weeks ago

    Skaneateles, New York, United States Merge IT LLC Full time

    Job Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at Merge IT LLC. As a key member of our team, you will be responsible for providing top-notch technical support to our clients.Main Responsibilities:Perform a range of technical work activities to meet business and customer requirements.Coordinate small...

  • Technical Support Representative

    1 week ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    Job SummaryThis role supports Baxter's mission to save and sustain lives by providing technical knowledge to customers experiencing software and hardware product issues.You will work cross-functionally with Baxter employees and customers, including pharmacy personnel and IT professionals, to provide support to distributors and end users for Welch Allyn...

  • Desktop Support Specialist

    1 week ago

    Skaneateles, New York, United States Merge IT LLC Full time

    Job Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at Merge IT LLC. The ideal candidate will have experience in IT desktop service environments and be able to follow instructions and procedures.Main Responsibilities:Perform a range of technical work activities to meet business and customer...

  • Desktop Support Technician

    5 days ago

    Skaneateles Falls, New York, United States Merge IT LLC Full time

    Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Merge IT LLC. The ideal candidate will have experience in IT desktop service environments and be able to follow instructions and procedures.Main Responsibilities:Perform a range of technical work activities to meet business and customer requirements.Coordinate small teams...

  • Software Quality Assurance Specialist

    1 week ago

    Skaneateles, New York, United States SPECTRAFORCE Full time

    Job Title: Software Quality Assurance SpecialistJob Summary:We are seeking a skilled Software Quality Assurance Specialist to join our team at SPECTRAFORCE. As a Software Quality Assurance Specialist, you will be responsible for providing technical assessment of product software requirements, developing detailed test plans and protocols based on the...

  • Technical Solutions Specialist

    5 days ago

    Hoosick Falls, New York, United States Saint-Gobain Performance Plastics Full time

    About the RoleWe are seeking a skilled Technical Solutions Specialist to join our team at Saint-Gobain Performance Plastics. As a key member of our commercial team, you will work closely with customers to develop innovative solutions using our bonding, sealing, and protection materials.Key ResponsibilitiesCollaborate with customers to understand their needs...

  • Principal Quality Assurance Specialist

    4 days ago

    Skaneateles Falls, New York, United States Hill-Rom Full time

    Transforming Healthcare through Quality ExcellenceBaxter is a leading medical technology company that has been pioneering significant medical innovations for over 85 years. As a Principal Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our products and processes.Responsibilities:Organize and review...

  • Software Quality Assurance Specialist

    4 days ago

    Skaneateles Falls, New York, United States SPECTRAFORCE Full time

    Job Summary:As a Technical Assessment Engineer at SPECTRAFORCE, you will be responsible for providing technical assessments of product software requirements. You will develop detailed test plans and protocols based on these requirements and execute tests on medical devices and applications developed in-house. Additionally, you will debug and document test...

  • Caregiver Support Specialist

    1 week ago

    Tinton Falls, New Jersey, United States Royal Community Support Full time

    Royal Community Support is seeking a dedicated and compassionate Caregiver Support Specialist to join our team.We provide support at the individual's private home and help them engage in and around their community.Key Responsibilities:Assist individuals with intellectual and developmental disabilities in their daily livesHelp individuals become integrated...