Front Desk Associate Role
6 days ago
**Job Title:** Front Desk Associate
**About the Company**Prive Salon is a dynamic and customer-focused establishment seeking a professional to join our team as a Front Desk Associate.
**Estimated Salary:** $15 per hour**Key Responsibilities**- Greeting and Welcoming Clients: A warm and friendly demeanor is essential when greeting clients at the salon entrance. Providing assistance and guidance enhances their overall experience.
- Appointment Scheduling: Efficiently managing appointments using our scheduling system is crucial. Assist clients in booking, rescheduling, and coordinating with stylists.
- Customer Inquiries: Address client inquiries in person and over the phone. Provide accurate information regarding salon services, pricing, and availability.
- Transaction Handling: Process client payments accurately and efficiently, including cash, credit card, and gift card transactions. Maintain a tidy and organized cashier station.
- Salon Coordination: Collaborate with salon staff to ensure smooth operations. Communicate effectively with stylists, estheticians, and other team members to accommodate client needs.
- Retail Sales Support: Assist clients in selecting retail products and recommend complementary items based on their needs. Process retail transactions and maintain inventory levels.
- Salon Maintenance: Maintain cleanliness and orderliness of the reception area, retail displays, and overall salon environment. Monitor inventory of salon supplies and request replenishment as needed.
- Excellent Interpersonal Skills: Strong communication and interpersonal skills are essential for success in this role.
- Strong Customer Service Orientation: A friendly and approachable demeanor is necessary to provide exceptional customer service.
- Ability to Multitask: The ability to multitask and prioritize tasks in a fast-paced environment is crucial.
- Computer Proficiency: Proficiency in computer skills, including salon management software (training provided), is required.
- Previous Experience: Previous experience in customer service, retail, or hospitality is preferred but not mandatory.
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