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Project Operations Lead

2 months ago

Pompano Beach, Florida, United States Sonepar Full time

Your Career, Your Path

At Sonepar, we celebrate the uniqueness of our team members. With our local roots and global presence, we thrive on the diversity of our workforce and the various contributions each individual makes to our collective success. What drives our progress? Our people. Regardless of their roles or locations, we trust in their unique skills and attributes, providing them with the resources they need to achieve their full potential.

Are you interested in joining a company where 96% of employees report high job satisfaction?

Sonepar is seeking a Sales Project Manager to enhance our team

Work Schedule: Monday to Friday

Compensation: Competitive commission structure along with a comprehensive benefits package

Own Your Expertise and Shape Your Future

Do you thrive on challenges? Excellent, as we value innovative thinkers who are eager to tackle demanding tasks. We aim for excellence and share our achievements with our associates, clients, suppliers, and stakeholders.

Position Overview:

The primary responsibility of this role is to drive and optimize profitable sales in project business for Sonepar by planning, organizing, and executing projects on schedule while ensuring high levels of customer satisfaction.

Key Responsibilities:

Assume total project accountability post-quotation, including comprehensive management of customer orders, ensuring adherence to specifications, resolving all customer or vendor disputes on behalf of the company, and overseeing the completion of project documentation. Address all disputes that arise during the project lifecycle. Collaborate with customers, vendors, and other Sonepar departments to proactively solve issues. Manage customer orders from the moment a purchase order is secured through to final billing, including expediting shipments, managing weekly shipping schedules, processing change orders, handling product returns, resolving freight claims, and reconciling project billings upon completion. Develop and refine processes to meet project requirements and customer expectations, including project progress reporting, quality assurance updates, documentation, and adjustments to change orders. Continuously enhance processes that improve the customer experience. For staged projects, oversee the DTS process in line with customer expectations and project timelines. Collaborate closely with customers and warehouse teams to anticipate and plan for material receipts and deliveries, addressing any issues that arise. This includes receiving and organizing materials in the warehouse. Independently lead project completion, managing internal and external stakeholders, company clients, and vendor relationships. At project completion, prepare a job recap and conduct a meeting with relevant parties to evaluate the project and discuss results and opportunities for improvement. Foster fair and transparent dealings with suppliers. Manage vendor relationships to benefit Sonepar, our clients, and the suppliers. Engage in ongoing training and development opportunities to stay informed and enhance industry knowledge. Perform additional duties as assigned by management.

Qualifications:

A two-year certificate or degree from a college or technical school; or 3-5 years of relevant experience and/or training; or an equivalent combination of education and experience. Advanced skills in project management. Exceptional organizational abilities with effective time management skills. Strong interpersonal and conflict resolution skills. Excellent verbal and written communication capabilities. Solid decision-making skills with the ability to negotiate and solve problems. Capacity to work with flexibility and adaptability to various workplace situations and expectations. Ability to work effectively both independently and collaboratively across departments. Proficient vendor management skills.